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We are offering a short term contract employment opportunity for an Administrative Assistant in RTP, North Carolina, 27709, United States. The role primarily involves providing excellent customer service, handling inbound calls, managing data entry tasks, and corresponding via email in a detail oriented setting.
Job Responsibility:
Handle incoming calls and respond to customer inquiries effectively
Provide exceptional customer service at all times
Perform data entry tasks to maintain accurate customer records
Correspond with customers and team members via email in a timely manner
Use Microsoft Excel, Word, PowerPoint, and Outlook proficiently to carry out tasks
Schedule appointments as required, ensuring effective time management
Monitor customer accounts and provide feedback when necessary
Manage inbound and outbound calls efficiently
Requirements:
Proven experience in answering inbound calls, demonstrating excellent communication and problem-solving skills
Strong customer service skills, with an ability to handle complaints and difficult situations
Proficiency in data entry, with high attention to detail and accuracy
Experience with email correspondence, demonstrating detail oriented writing skills and excellent email etiquette
Experience in handling both inbound and outbound calls, showcasing strong multitasking abilities
Proficiency in Microsoft Excel, with an ability to create spreadsheets, charts, and formulas
Experience in using Microsoft Outlook for managing emails, calendars, and contacts
Proficiency in Microsoft PowerPoint, with an ability to create, edit, and present presentations
Experience in using Microsoft Word for creating, editing, and formatting documents
Ability to schedule appointments efficiently, managing multiple calendars and coordinating schedules
What we offer:
Medical, vision, dental, and life and disability insurance
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