Administrative Assistant, Robert Half

Administrative Assistant

Robert Half

Location:

United States, Wauwatosa

Category:

Office Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As an Administrative Assistant, you will be responsible for a variety of tasks including managing customer calls, resolving issues, scheduling appointments, and assisting in advocacy and outreach campaigns.

Job Responsibility:

Attend to incoming calls from the national queue, ensuring effective and detail-oriented communication at all times
Take charge of resolving member issues by reviewing their files in the Lynx system
Document all member issues and resolutions in the member's narrative within the Lynx system
Schedule appointments for members across all departments
Assist members with their Member Portal, including resolving password issues
Input complaint details into the Lynx system, including member and staff information, subject of complaint, description, and resolution
Make outgoing calls to members as required
Respond to all emails from the assigned Email Follow-up lists
Stay updated with the organization's policies and procedures to provide accurate and consistent responses to questions
Participate in advocacy and outreach campaigns by contacting members, community leaders, and others
Perform other duties as assigned

Requirements:

Proficiency in administrative assistance and office administration
Familiarity with administrative office operations
Competency in basic office skills such as filing, data entry, and typing
Experience with inter-office mail handling
Ability to order office supplies as needed and maintain inventory
Proficient in operating office equipment such as printers, scanners, and fax machines
Experience handling inbound and outbound calls
Excellent customer service skills
Experience in receptionist duties including answering multi-line phone systems and switchboards
Ability to coordinate corporate, charity, community, and outreach events
Proficiency in scheduling appointments and managing calendars
Ability to assist customers, guests, and visitors in a detail oriented and courteous manner

Nice to have:

Fluency in Spanish language is a plus

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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