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We are seeking an Administrative Assistant to join our team in the non-profit sector, based in Los Angeles, California. In this role, you will be tasked with a variety of administrative duties, from handling inbound and outbound calls to managing email correspondence and scheduling appointments.
Job Responsibility:
Facilitate smooth communication by answering inbound calls and making outbound calls as needed
Provide exceptional customer service, addressing and resolving inquiries promptly
Perform data entry tasks with accuracy, ensuring all customer details are up-to-date and correct
Handle email correspondence professionally and efficiently, responding to queries and forwarding information as necessary
Leverage Microsoft Excel, Word, PowerPoint, and Outlook to create, update, and manage various types of documents and communications
Coordinate and schedule appointments, ensuring effective time management and organization
Oversee and monitor customer accounts, implementing appropriate actions when necessary
Requirements:
Minimum of 1 year of experience in an administrative role
Proficient in Microsoft Suite including Word, Excel, PowerPoint, and Outlook
Proven experience in answering inbound and making outbound calls
Exceptional customer service skills
Experience in data entry, with a high level of accuracy and attention to detail
Ability to handle email correspondence professionally and efficiently
Demonstrated ability to schedule appointments and manage calendars
Experience working in the non-profit sector is preferred
Strong communication and organizational skills
Ability to handle confidential information with discretion
Nice to have:
Experience working in the non-profit sector is preferred
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