Agent-Front Desk-Lead, Marriott Bonvoy

Agent-Front Desk-Lead

Marriott Bonvoy

Location:

China, Taicang

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Agent-Front Desk-Lead at Four Points by Sheraton Taicang assists with guest check-ins, payments, and resolving guest-related issues. They coordinate with housekeeping, run daily reports, and ensure adherence to quality standards. The role also involves assisting management in training and coaching employees, maintaining professionalism, and addressing guests' service needs.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins
Process all payment types
Anticipate sold-out situations
Process all check-outs
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping
Run daily reports
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books
Count bank at the beginning and end of shift
Balance and drop receipts
Assist management in training, motivating, and coaching employees
Report accidents, injuries, and unsafe work conditions
Follow all company policies and procedures
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships
Ensure adherence to quality expectations
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1-year related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine and approachable environment
Part of a united Four Points by Sheraton community
Supportive global team

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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