Agent-Front Desk-Lead, Marriott Bonvoy

Agent-Front Desk-Lead

Marriott Bonvoy

Location:

Japan, Tokyo

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Assist staff with expediting problem payments, follow up with guest satisfaction, process guest check-ins and check-outs, and perform other duties as requested. Join Sheraton Hotels & Resorts and be part of a global community committed to creating a sense of belonging.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest satisfaction
Process guest check-ins and check-outs
Answer, record, and process guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping
Run daily reports
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books
Count bank at the beginning and end of shift
Balance and drop receipts
Assist management in training, motivating, and coaching employees
Report accidents, injuries, and unsafe work conditions
Follow company policies and procedures
Maintain confidentiality
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships
Ensure adherence to quality expectations
Stand, sit, or walk for an extended period
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Perform other reasonable job duties as requested

Requirements:

High school diploma or G.E.D. equivalent
At least 1-year related work experience
No supervisory experience
No license or certification required

Nice to have:

Japanese Speaker

What we offer:

Inclusive, people-first culture
Global community
Engaging experiences and thoughtful service
Opportunity to be part of a diverse workforce

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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