Agent-Front Desk-Lead, Marriott Bonvoy

Agent-Front Desk-Lead

Marriott Bonvoy

Location:

China, Nanchang

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Assist staff with expediting problem payments, follow up with guests, process check-ins and check-outs, coordinate with Housekeeping, and ensure adherence to quality expectations and standards. Assist management in training and coaching employees, and perform other reasonable job duties as requested by Supervisors.

Job Responsibility:

Assist staff with expediting problem payments
Follow up with guest regarding satisfaction with guest-related issues
Process all guest check-ins
Process all payment types
Anticipate sold-out situations
Process all check-outs
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping
Run daily reports
Cash guests' personal checks and traveler's checks
Review shift logs/daily memo books
Count bank at the beginning and end of shift
Balance and drop receipts
Assist management in training, motivating, and coaching employees
Report accidents, injuries, and unsafe work conditions
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1-year related work experience
No supervisory experience
No license or certification required

What we offer:

Become a member of a global community
Engage in meaningful guest experiences
Be part of an inclusive, people-first culture
Opportunities for career growth

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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