Agent-Guest Services-Lead, Marriott Bonvoy

Agent-Guest Services-Lead

Marriott Bonvoy

Location:

Dominican Republic, Santo Domingo

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Agent-Guest Services-Lead organizes and coordinates group check-in/pre-registration procedures, sells rooms to guests without reservations, and ensures guest satisfaction. Responsibilities include handling guest requests, arranging transportation, issuing safe deposit boxes, and maintaining a professional appearance. The role also involves assisting management in motivating and coaching employees, adhering to company policies, and ensuring quality standards.

Job Responsibility:

Organize and coordinate group check-in/pre-registration procedures
Sell a room/accommodation to guests without reservations
Anticipate sold-out situations
Obtain alternative accommodations for guests with reservations
Block rooms in the computer
Perform duplicate reservation checks
Run and check daily reports/contingency lists
Supply guests with directions and information
Answer, record, and process all guest requests, questions, or concerns
Arrange transportation for guests/visitors
Issue safe deposit boxes
Count and secure bank at beginning and end of shift
Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Assist management in motivating and coaching employees
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Prepare/review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Ensure adherence to quality standards
Identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time
Enter and locate information using computers/POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
None license or certification

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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