Agent-Reservations, Marriott Bonvoy

Agent-Reservations

Marriott Bonvoy

Location:

Japan, Tokyo

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The role of Agent-Reservations at The Tokyo EDITION Toranomon involves processing reservation requests, identifying guest needs, and ensuring smooth customer experiences. Marriott International is committed to diversity and offers an inclusive workspace that values its employees' contributions and supports career growth within the hospitality industry.

Job Responsibility:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail
identify guest reservation needs and determine appropriate room type
verify availability of room type and rate
explain guarantee, special rate, and cancellation policies to callers
accommodate and document special requests
answer questions about property facilities/services and room accommodations
follow sales techniques to maximize revenue
input and access data in reservation system
indicate special room reservation types by inputting the correct code and rate into the reservation system
follow proper escalation procedures when addressing guest concerns.

Requirements:

High school diploma or G.E.D. equivalent
no related work experience required
no supervisory experience required
no license or certification required
ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
ability to speak with others using clear and professional language
ability to comply with quality assurance expectations and standards
ability to follow company policies and procedures.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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