Agente de Guest Relations, Marriott Bonvoy

Agente de Guest Relations

Marriott Bonvoy

Location:

Mexico, Mexico City

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The role involves ensuring the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The position requires providing exceptional guest service, maintaining professionalism, and supporting team goals.

Job Responsibility:

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
Contact appropriate individual or department to resolve guest requests or problems
Follow up with guests to ensure satisfaction
Receive, record, and relay messages accurately
Respond to special requests from guests with unique needs
Communicate VIP arrivals to designated personnel
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions
Maintain uniform and personal appearance
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Comply with quality assurance expectations and standards
Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to join a global team
Empowerment to be creative, thoughtful, and compassionate
Learning and exemplifying the Gold Standards of The Ritz-Carlton

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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