Analyst III, Technical Support, Robert Half

Analyst III, Technical Support

Robert Half

Location:

United States, Sun Valley

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

As an Analyst III, Technical Support, you will be involved in higher level support for field-based analysts, developing and analyzing new technology deployments, and administering and analyzing information systems operations. You will also build and manage relationships with business stakeholders in IT and Administrative Services.

Job Responsibility:

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform

Requirements:

Provide complex solutions and implement projects at an advanced technical level regarding systems operations
Act as a liaison with clients, vendors, and technical IT groups, fostering ongoing relationships
Coordinate solutions as needed and report on process and system performance
Assist in restoring IT services at locations impacted by unforeseen circumstances
Conduct training for end users, external vendors, and less experienced staff
Facilitate software update distributions and major deployments at satellite locations
Provide technical support for field-based analysts when necessary
Create documentation for self-help support to assist other IT personnel
Analyze and evaluate information systems operations and provide recommendations to improve utilization
Identify potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform
Exceptional customer service skills, with the ability to provide support to clients in a detail-oriented and courteous manner
Proficiency in office functions and administrative tasks, including documentation and materials handling
Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint
Proven experience in training staff and implementing new procedures and methods
Solid understanding of operations and planning in a technical support environment
Ability to design and implement technical support strategies
Experience in supervising and demonstrating leadership skills with a team
Ability to liaise with vendors and stakeholders, acting as a key point of contact
Experience in troubleshooting technical issues and providing appropriate solutions
Familiarity with collection processes and consolidifications
Proven ability to manage and implement networking solutions
Excellent time management skills, with the ability to prioritize tasks effectively
Ability to work collaboratively with all levels of staff and external parties

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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