Analyst, Patient Relations, CVS Health

Analyst, Patient Relations

CVS Health

Location:

United States, Bronx

Category:

Customer Service

Contract Type:

Employment contract

Salary:

21.10 - 49.08 USD / Hour

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Job Description:

Oak Street Health is a rapidly growing community-based healthcare company offering high-quality services to Medicare patients in underserved communities. The role involves assisting patients with Medicare, advocacy, insurance navigation, community engagement, operational support, and creating exceptional patient experiences.

Job Responsibility:

Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
serve as an internal resource in the clinic on insurance questions for physicians and staff
assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health
gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
manage the welcome visit and orientation process for new Oak Street Health patients
assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
support the clinic management team on operational activities as needed, including scheduling and billing
provide exceptional customer service
foster patient engagement through the design and execution of events, including center tours
other duties as assigned

Requirements:

A problem-solving orientation and a flexible and positive attitude
an eagerness to help us build and refine our operating model
sales background preferred, but not required
experience with and a supportive attitude toward our patient population of older adults
familiarity with relevant patient population
community health experience preferred
proficient PC skills
Bachelor degree preferred, or equivalent experience
fluency in Spanish is a plus but not required
experience working in senior assisted living, nursing, or supportive living buildings is a plus
access to reliable transportation, as this person will need to work in various centers
US work authorization

Nice to have:

fluency in Spanish
community health experience
sales background
experience working in senior assisted living, nursing, or supportive living buildings

What we offer:

Affordable medical plan options
401(k) plan with company match
employee stock purchase plan
no-cost wellness programs
tobacco cessation program
weight management program
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
tuition assistance
retiree medical access

Additional Information:

Job Posted:

March 19, 2025

Expiration:

September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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