Application Support Engineer, Inetum

Application Support Engineer

Inetum

Location:

Portugal, Porto

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The candidate will provide application support within the Banking and Financing Services area for Bancs EA.

Job Responsibility:

Support the business in their IT needs and understand the business workflows and scenarios
Maintaining a proper coverage in their designated shift
Voluntarily picking up work and tasks as received over email, tickets or in person
Provide business, team members and other project/task partnering teams updates on the issue/task/project
Documenting and training other team members
Shadow other team members and seek to learn to improve day to day coverage of the platforms
Sharing knowledge within the team as well documenting the issues/incidents for better follow up
Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
Understand the underlying issue and the associated patch fix/release and identify systemic issue
Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Requirements:

Oracle SQL
Unix
Strong functional support in BANCS TCS application
ITIL understanding is a plus

Nice to have:

ITIL understanding
Good relational qualities
Accuracy, reactivity & proactivity, autonomy and curiosity
Interest to learn the Business
Team Spirit
Client focus

Additional Information:

Job Posted:

March 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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