Application Support Engineer, Robert Half

Application Support Engineer

Robert Half

Location:

United States, Princeton, NJ

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role involves providing technical support to our clients, ensuring optimal performance of our camera systems, and offering technical expertise in IP network infrastructure.

Job Responsibility:

Provide efficient and accurate support to clients regarding the installation and operationalization of our camera systems
Work both independently and collaboratively to troubleshoot any network-based video issues and ensure customer satisfaction
Utilize strong knowledge of IP Video, IP Networking, and related Security Systems to maintain optimal performance of various video security applications
Implement and configure smart thermal and smart PTZ cameras, integrate with various VMS and NVR devices, and existing network infrastructure
Work with video streaming protocols such as RTSP
Conduct thorough testing of IP video systems to ensure their functionality and reliability
Use skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, and Configuration Management to carry out duties
Deliver excellent customer service, processing customer applications, and maintaining accurate customer records

Requirements:

Proficiency in Cisco Technologies
Possession of knowledge and skills in Citrix Technologies
Familiarity with Cloud Technologies
Experience with Dell Technologies
Understanding of Firewall Technologies
Proficiency in Active Directory
Familiarity with Backup Technologies
Knowledge of Computer Hardware
Experience in Configuration Management
Excellent Customer Service skills

Nice to have:

Experience with Dell Technologies
Experience in Configuration Management

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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