Application Support Intmd Analyst, Citi

Application Support Intmd Analyst

Citi

Location:

India, Pune

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a professional role responsible for technical and business support of Citi applications, with responsibilities ranging from resolving issues to developing support documentation and identifying risks. The role integrates industry standards, requires analytical thinking, and directly impacts the quality of work provided to business teams.

Job Responsibility:

Provide technical and business support for users of Citi applications
field issues and queries from stakeholders and provide short-term resolutions
work with relevant technology partners for long-term remediation
develop a comprehensive understanding of how areas of application support collectively integrate to contribute to achieving business goals
act as a liaison between users, internal technology groups, and vendors
participate in disaster recovery testing
participate in application releases from development, testing, and deployment into production
perform post-release checkouts after application releases and infrastructure updates
develop and maintain technical support documentation
analyze applications to identify risks, vulnerabilities, and security issues
cooperate with development colleagues to prioritize bug fixes and support tooling requirements
ensure quality of work provided by self and others
actively participate in and own support project items covering stability, efficiency, and effectiveness initiatives
operate with limited level of direct supervision and exercise independence of judgment and autonomy
act as SME to senior stakeholders and/or other team members
appropriately assess risk when business decisions are made and ensure compliance with laws, rules, and regulations.

Requirements:

5-8 years experience
strong knowledge or interest about apps support procedures, concepts and of other technical areas
basic understanding of UNIX (AIX/ Linux) environment
basic understanding of Databases - Oracle, Microsoft SQL, Mongo DB
basic understanding of Geneos ITRS monitoring
participation in some process improvements
previous experience or interest in standardization of procedures and practices
basic business knowledge/understanding of financial markets and products
knowledge/experience of problem management tools
understands how own sub-function integrates within the function and commercial awareness
evaluates situations using multiple sources of information
developed communication and diplomacy skills to persuade and influence
good customer service, communication and interpersonal skills
good knowledge of the business and its technology strategy
consistently demonstrates clear and concise written and verbal communication skills
knowledge of issue tracking and reporting using tools
good all-round team member
effectively share information with other support team members and with other technology teams
ability to plan and organize workload
ability to communicate appropriately to relevant stakeholders.

Nice to have:

basic understanding of Geneos ITRS monitoring
participation in some process improvements
previous experience or interest in standardization of procedures and practices

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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