Application Support Senior Analyst, Citi

Application Support Senior Analyst

Citi

Location:

Mexico, Ciudad De Mexico

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The role involves providing technical and business support for Citi applications, ensuring service stability, addressing risk, and collaborating with development teams for continuous improvement. Requires proficiency in Java, Cobol, APIs, and infrastructure systems such as Tandem and Linux.

Job Responsibility:

Provides technical and business support for users of Citi applications
Manages, maintains and supports applications in daily operations
Conducts start of day checks, continuous monitoring, and regional handovers
Performs risk reconciliations and assesses risk and impact of production issues
Develops and maintains technical support documentation
Formulates and defines scope and objectives for application enhancements and problem resolution
Engages in post-implementation analysis to ensure system design and functionality
Participates in application releases through development, testing, and deployment
Collaborates with development and production support teams to prioritize bug fixes and tooling requirements
Operates with limited supervision and exercises independent judgment
Engages in coaching and training of new recruits
Ensures compliance with applicable laws, policies, and regulations
Addresses risks and security issues
Communicates with internal stakeholders and vendors

Requirements:

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Intermediate-advanced English
Proficiency in programming languages such as Java & Cobol
Expertise in infrastructure such as Tandem (Pathway Guardian/OSS Operative system and Linux, OHS/IIS)
Familiarity with APIs and Microservices
Experience with monitoring tools

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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