Applications Support Senior Analyst, Citi

Applications Support Senior Analyst

Citi

Location:

Poland, Warsaw

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Application Support Senior Analyst provides technical and business support for users of Citi Applications, ensuring stability, efficiency, and functionality of application systems while maintaining compliance; the role involves issue tracking, escalation, and collaboration with development teams.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Provides quick resolutions to app issues
Maintains application systems that have completed the development stage and are running in daily operations
Manages, maintains and supports applications and their operating environments, focusing on stability, quality, and functionality
Conducts start of day checks, continuous monitoring, and regional handover
Develops and maintains technical support documentation
Assesses risk and impact of production issues and escalates to business and technology management
Reviews and develops application contingency planning
Partners with development and production support areas to prioritize bug fixes and support tooling requirements
Participates in application releases, from development, testing, and deployment into production
Assesses risk and demonstrates good compliance practices

Requirements:

4-8 years’ experience in an Application Support role
Experience with some programming languages and willingness/ability to learn
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Bachelor’s/University degree or equivalent experience

What we offer:

Competitive base salary
Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to learning and development resources
Discretional annual performance-related bonus

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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