Applications Support Senior Analyst, Citi

Citi

Location:

Singapore, Singapore

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Applications Support Senior Analyst provides technical and business support, performs monitoring, assesses risks, and ensures the stability and functionality of applications within Citi's operational environment.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution
Reviews and develops application contingency planning to ensure availability to users
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Participate in application releases, from development, testing and deployment into production
Engages in post implementation analysis to ensure successful system design and functionality
Considers implications of the application of technology to the current environment
Identifies risks, vulnerabilities and security issues
communicates impact
Ensures essential procedures are followed and helps to define operating standards and processes
Acts as a liaison between users/traders, interfacing internal technology groups and vendors
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
Acts as advisor or coach to new or lower level analysts
Provides evaluative judgment based on analysis of factual information in complicated and unique situations
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned

Requirements:

5 - 8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with PL SQL/ Oracle Database is required
Required technical knowledge of shell scripting and UNIX systems
Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics is good to have
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Nice to have:

Experience in setting up or configuring monitoring tools such as ITRS, and performance monitoring tools like App Dynamics
Good all-round technical skills

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Applications Support Senior Analyst