Applications Support Senior Analyst, Citi

Applications Support Senior Analyst

Citi

Location:

Canada, Mississauga

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Senior Technology Support Analyst within Fixed Income Financial & Securitization (F&S) organization, responsible for production support of multiple applications used across Fixed Income F&S business at Citi. The team manages the day-to-day availability of various FI F&S applications to ensure business continuity and improve production systems' stability, efficiency, and effectiveness.

Job Responsibility:

Provide L2 support for mission-critical F&S applications within Fixed Income Technology
Work closely with the development, QA and business teams to determine strategy & priorities and ensure that the team is meeting the business’ requirements
Work on technical solutions to streamline and automate existing processes and provide smart monitoring solutions
Provide technical application support, monitoring the applications and technical platform, and answer queries via phone, e-mail and other communication mediums
Understand the application processes and database schema as an expert but without typically reading application code
Perform appropriate problem-solving tasks before escalating issues to another team
Make key technical recommendations based on knowledge of systems and process flows
Follow through to ensure each problem is resolved according to SLA
Create and maintain a knowledge base to ensure knowledge transfer within the team
Liaise with business support teams and application development groups

Requirements:

5-8 years’ experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some relevant technologies ie Python, Shell, Linux, SQL, ECS are good to have along with willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholder

Nice to have:

Experience with Python
Experience with Shell scripting
Experience with Linux
Experience with SQL
Experience with ECS

What we offer:

Equal opportunity employer
Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Accessibility accommodations available
Affirmative action initiatives

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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