Applications Support Sr Analyst L2, Citi

Applications Support Sr Analyst L2

Citi

Location:

Mexico, Ciudad De Mexico

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Sr Analyst is a seasoned professional role that provides technical and business support for users of Citi Applications. This includes driving stability, efficiency, and effectiveness of the supported applications. Responsibilities include maintaining system health, resolving issues, and collaborating with cross-functional teams to enhance applications and processes. This hybrid role requires in-office presence up to 3 days per week in Ciudad De Mexico, Mexico.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Maintains application systems that have completed the development stage and are running in the daily operations
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Develops and maintains technical support documentation
Identifies ways to maximize the potential of the applications used
Assesses risk and impact of production issues and escalates to management
Ensures storage and archiving procedures are functioning and in place
Formulates scope and objectives for complex application enhancements
Reviews and develops application contingency planning
Collaborates with development and production support areas
Participates in application releases, from development to production
Engages in post-implementation analysis
Acts as SME to senior stakeholders and/or other team members
Appropriately assesses risk when making business decisions

Requirements:

5-8 years experience in an Application Support role
English professional level (required)
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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