Apps Support Analyst L2, Citi

Citi

Location:

Mexico, Ciudad De Mexico

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Analyst is a developing professional role that provides technical support for Citi Applications. Responsibilities include analyzing, troubleshooting, and maintaining technical systems, participating in disaster recovery testing, and ensuring compliance with regulations. The candidate will be responsible for supporting and improving application performance, taking ownership of support projects, and liaising with internal and external stakeholders.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Considers implications of the application of technology to the current environment
Analyzes applications to identify risks, vulnerabilities and security issues
Makes evaluative judgments based on analysis of factual information
Resolves problems by identifying and selecting solutions
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Directly impacts the business by ensuring the quality of work provided by self and others
Impacts own team and closely related work teams
Exchanges ideas and information
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Performs other duties and functions as assigned in a concise and logical manner
Operates with a limited level of direct supervision
Exercises independence of judgement and autonomy
Acts as SME to senior stakeholders and/or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Requirements:

2-5 years experience in a similar L2 application support role
Previous experience with Linux and Unix platforms
Proficient in Oracle and SQL database management
Experience with monitoring and ticketing tools
Knowledge of WINTEL systems
Understanding of application support models
English professional level (required)
Basic Business knowledge/ understanding of financial markets and products
Knowledge/ experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Apps Support Analyst L2