Apps Support Officer, Citi

Apps Support Officer

Citi

Location:

India, Pune

Category:

IT - Software Development

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Apps Support Intmd Analyst is a developing professional role that provides technical and business support for users of Citi Applications. Responsibilities include application releases, disaster recovery testing, problem analysis, and developing technical documentation.

Job Responsibility:

Provides technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long-term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participates in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Perform post-release checkouts after application releases and infrastructure updates
Develop and maintain technical support documentation
Analyze applications to identify risks, vulnerabilities and security issues
Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
Active involvement and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and compliance requirements.

Requirements:

5+ years’ experience
Basic knowledge or interest about apps support procedures, concepts and of other technical areas
Participation in some process improvements
Previous experience or interest in standardization of procedures and practices
Basic Business knowledge/understanding of financial markets and products
Knowledge/experience of problem Management Tools
Understands how own sub-function integrates within the function and commercial awareness
Evaluates (sometimes complex) situations using multiple sources of information
Developed communication and diplomacy skills to persuade and influence
Good customer service, communication, and interpersonal skills
Good knowledge of the business and its technology strategy
Consistently demonstrates clear and concise written and verbal communication skills
Knowledge of issue tracking and reporting using tools
Good all-round team member
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Ability to communicate appropriately to relevant stakeholder
Technical skills on AIX, Linux, Oracle
Experience in Autosys Job Scheduling and setup
Basic understanding of network topology, Firewalls and Load balancers.

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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