AR/Billing Manager, Robert Half

AR/Billing Manager

Robert Half

Location:

United States, Dover

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering an exciting opportunity for an AR/Billing Manager to join our team in Dover, Delaware, United States. As part of this role, you will primarily oversee and manage account-related functions. This includes maintaining accurate records, managing utility connections and disconnections, processing customer credit applications, and resolving customer inquiries.

Job Responsibility:

Oversee and manage account-related functions for utility services, property records, assessment and taxation, business license and rental permit revenue, and other customer-centric business activities
Accurately process customer credit applications and maintain precise customer credit records
Oversee the billing and collections, meter reading, online payment processing, call center, account resolution and related activities
Post utility rates and tariffs, maintain assessment data and prepare tax billings
Manage utility connections and disconnections and collection of City debts, process sheriff sales, work with City Solicitor to file and release liens for unpaid debts
Resolve billing disputes and collaborate with other departments to provide information and resolve complaints
Maintain and reconcile accounts receivable and establish and maintain internal accounting controls on billing and collection activities
Supervise staff including establishing standards, selecting employees, completing performance evaluations, providing training, and assigning work
Develop goals, objectives, and procedures for departmental activities and programs in consultation with senior management and department staff
Monitor and research trends, new methodology and technology, laws, rules, and City policy to develop and enhance customer service processes and activities
Attend or conduct staff and other meetings to exchange information
attend detail oriented seminars or conferences to improve detail oriented skills

Requirements:

5-10 years of AR/Billing Manager experience
Strong analytical and communication skills
Proficient in Microsoft Excel
Excellent customer service and communication skills
Associates/Bachelors degree in Accounting/Finance/Business Administration

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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