Aruba WLAN Network Engineer with English, Hewlett Packard Enterprise

Aruba WLAN Network Engineer with English

Hewlett Packard Enterprise

Location:

Bulgaria, Sofia

Category:

IT - Administration

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Troubleshoot and diagnose customer issues, ensuring satisfactory resolution; Maintain consistent customer satisfaction; Provide support for Case Management and Solution Management; Case Management: Ensure timely identification and resolution of reported issues; Solution Management: Ensure optimal performance of customer solutions; Demonstrate the ability to multitask and work independently with minimal supervision; Exhibit excellent communication and interpersonal skills; Formulate action plans (both technical and operational) to analyze and resolve reported issues; Assign reported issues to the appropriate department and ensure proper follow-through; Escalate issues as necessary to ensure timely resolution of customer concerns; Validate customer issues in a remote lab when required; Collaborate effectively in a team environment, including interactions with Aruba and customer colleagues, QA teams, engineers, and field organizations

Job Responsibility:

Troubleshoot and diagnose customer issues, ensuring satisfactory resolution
Maintain consistent customer satisfaction
Provide support for Case Management and Solution Management
Case Management: Ensure timely identification and resolution of reported issues
Solution Management: Ensure optimal performance of customer solutions
Demonstrate the ability to multitask and work independently with minimal supervision
Exhibit excellent communication and interpersonal skills
Formulate action plans (both technical and operational) to analyze and resolve reported issues
Assign reported issues to the appropriate department and ensure proper follow-through
Escalate issues as necessary to ensure timely resolution of customer concerns
Validate customer issues in a remote lab when required
Collaborate effectively in a team environment, including interactions with Aruba and customer colleagues, QA teams, engineers, and field organizations

Requirements:

Excellent communication in English (Second European language is an advantage)
Bachelor’s degree in computer engineering or Communication/Electrical Engineering required or Equivalent experience
Prior Experience in Networking Domain or customer support
CCNA or other network associate certificate level knowledge
Routing & Switching experience and knowledge
Wireless knowledge/certificate is considered as an advantage

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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