Assistant At Your Service Manager, Marriott Bonvoy

Assistant At Your Service Manager

Marriott Bonvoy

Location:

Thailand, Pattaya

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Assistant At Your Service Manager at Pattaya Marriott Resort and Spa is responsible for answering, recording, and processing all guest calls, requests, questions, or concerns. They will contact appropriate individuals or departments to resolve guest issues, follow up on outstanding requests, and advise guests of any messages received. The role also involves operating the telephone switchboard, monitoring lines, and assisting with billing and internet access issues. Additionally, the manager will assist in training, scheduling, evaluating, motivating, and coaching employees, ensuring adherence to company policies and standards, and maintaining a professional appearance and demeanor. The position requires standing, sitting, or walking for extended periods and the ability to move objects weighing up to 10 pounds.

Job Responsibility:

Answer, record, and process all guest calls, requests, questions, or concerns
Contact appropriate individual or department to resolve guest call, request, or problem
Follow up and ensure that any outstanding requests are resolved
Advise guest of any messages received
Verify and adjust billing
Operate telephone switchboard station
Monitor busy or unanswered lines, check back with callers on hold to update status, take messages
Activate and deactivate guest room message lights
Transfer guests with internet access issues to internet service provider's customer support line
Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls
Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation
Supply guests with directions and property information
Assist management in training, scheduling, evaluating, motivating and coaching employees
serve as a department role model
Follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak using clear and professional language
prepare/review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships
support team to reach common goals
Ensure adherence to quality standards
Enter and locate information using computers/ POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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