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Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Conducts tasks to ensure operational and customer satisfaction goals are met.
Job Responsibility:
Assists in managing departmental inventories and assets including par levels and maintenance of equipment
maintains attendance log for banquet employees
maintains and enforces established sanitation levels
adheres to and reinforces all standards, policies, and procedures
ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
orders supplies for the department
uses banquet beverage 'Use' records to guide banquet beverage supervisor in controlling liquor costs and managing inventory
understands the impact Banquet operations has on overall event success and manages activities to maximize customer satisfaction
assists in scheduling banquet service staff
attends and participates in all pertinent meetings
leads shifts and participates in event servicing
ensures exceptional guest relations
interacts with guests to obtain feedback
addresses guest complaints
empowers employees to improve service
supports HR activities including orientation programs and training
observes and provides feedback to employees
communicates and executes departmental emergency procedures
Requirements:
High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area
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