Assistant Banquet Manager, Marriott Bonvoy

Assistant Banquet Manager

Marriott Bonvoy

Location:

Canada, Ottawa

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

52000.00 - 69000.00 CAD / Year

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Job Description:

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Job Responsibility:

Manages departmental inventories and assets
Conducts monthly department meetings
Maintains attendance log for banquet employees
Maintains and enforces established sanitation levels
Adheres to and reinforces all standards, policies, and procedures
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Orders supplies for the department
Uses banquet beverage 'Use' records to guide banquet beverage supervisor in controlling liquor costs
Schedules banquet service staff to forecast and service standards
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings
Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action
Interviews and hires Banquet captains and employees
Supports a departmental orientation program for employees
Observes service behaviors of employees and provides feedback
Reviews comment cards and guest satisfaction results with employees
Participates in the development and implementation of corrective action plans
Communicates and executes departmental and property emergency procedures

Requirements:

High school diploma or GED
2 years experience in event management, food and beverage, or related professional area

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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