Assistant Beverage & Food Manager, Marriott Bonvoy

Assistant Beverage & Food Manager

Marriott Bonvoy

Location:

Thailand, Bangkok

Category:

-

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

Job Responsibility:

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments
Maintains a positive cost management index for kitchen and restaurant operations
Utilizes budgets to understand financial objectives
Manages the Food and Beverage departments (not catering sales)
Supervises and manages employees
Manages all day-to-day operations
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Oversees all culinary, restaurant, beverage and room service operations
Creates and nurtures a property environment that emphasizes service
Provides proactive coaching and counseling to team members
Encourages and builds mutual trust, respect, and cooperation among team members
Monitors and maintains the productivity level of employees
Develops specific goals and plans to prioritize, organize, and accomplish work
Provides the leadership, vision and direction to bring together and prioritize the departmental goals
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded
Provides excellent customer service
Responds quickly and proactively to guest's concerns
Understands the brand's service culture
Drives alignment of all employees, team leaders and managers to the brand's service culture
Sets service expectations for all guests internally and externally
Takes ownership of a guest complaint/problem until it is resolved
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers
Provides guidance and direction to subordinates
Conducts performance reviews in a timely manner
Identifies the developmental needs of others and coaches them
Develops formal educational or training programs
Develops an action plan based on employee engagement and guest satisfaction results
Complies with all corporate accounting procedures
Provides information to supervisors, co-workers, and subordinates
Analyzes information and evaluates results to choose the best solution
Drives effective departmental communication through logs and meetings.

Requirements:

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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