Assistant Catering & Events Manager, Marriott Bonvoy

Assistant Catering & Events Manager

Marriott Bonvoy

Location:

Hong Kong, Hong Kong

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Assistant Catering & Events Manager at The St. Regis Hong Kong is responsible for resolving guest calls and requests, using sales techniques to maximize revenue, promoting brand awareness, processing reservation requests, and assisting in training and motivating employees. The role requires adhering to company policies, delivering exceptional guest services, and supporting team goals.

Job Responsibility:

Resolve guest calls, requests, or problems
Use sales techniques that maximize revenue while maintaining guest loyalty
Determine and give complimentaries to guests
Promote awareness of brand image
Process reservation requests, changes, and cancellations
Enter Marriott Rewards information
Answer and process all guest calls, requests, questions, or concerns
Perform general office duties
Assist management in training and motivating employees
Follow all company policies and procedures
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships
Support team to reach common goals
Monitor performance to ensure adherence to quality expectations

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
No supervisory experience
No license or certification required

What we offer:

Equal opportunity employer
Inclusive, people-first culture
Non-discrimination on protected bases

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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