Assistant Club Manager (Executive Lounge), Marriott Bonvoy

Assistant Club Manager (Executive Lounge)

Marriott Bonvoy

Location:

Singapore, Singapore

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests. Supervises the associates at the various touchpoints to ensure that they are adhering to all hotel policies, procedures, regulations and standards, and delivering the highest possible service standards and achieving and exceeding prescribed/targeted guest satisfaction index. Drive and be fully accountable for all guest comments through the Guest Voice and Intend to Recommend programme. Ensures that the services at the M Club and above-mentioned areas are seamless, where communication is fluid and professional at all times.

Job Responsibility:

Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out
Master all duties and responsibilities of a Guest Relations Officer/Agent in order to assist them more effectively whenever required
Handle all guest requests and complaints and take ownership of guest feedback
Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues
Monitor Club Lounge for seating availability, service, safety, and well-being of guests
Maintain cleanliness and condition of bar, furniture and food display counter
Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time
Perform opening and closing duties of Club Lounge when required
Supervise the requisition of all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required
Forecast additional meal requirements and communicate special requests to the kitchen
Complete cashier and closing reports
Provide monthly training, counselling, motivating and coaching associates
Know all hotel emergency procedures at all times
Develop / maintain positive working relationships
listen and respond appropriately to associate concerns
Cash/ Bank Handling
Assist all associates with questions, problems which might occur
Create a productive and positive atmosphere at M Club
Handle all duties as assigned by the Front Office Manager
Planning of associates gathering / team building
Any other duties as may be assigned from time to time

Requirements:

Minimum Diploma in Hospitality Operations Management
At least 2 years of Guest Relations experience with supervisory level at hotel club floor
Pleasant personality & excellent presence
Effective communication skills and problem-solving skills
Ability to conduct training, motivate, coach & guide associates
Great knowledge of hotel operating systems (including Opera, Micros, mobile check-in) and MS office application software
Well-organized & great follow up skills and exemplary leadership traits
Able to start work within short notice period

What we offer:

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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