Assistant Crew Controller, TUI

Assistant Crew Controller

TUI

Location:

United Kingdom, Luton

Category:

-

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Joining TUI Airways as Assistant Crew Controller involves being part of a team responsible for the delivery of the airline operation for Pilots and Cabin Crew, ensuring compliance with legal and industrial agreements while maintaining outstanding customer service. The role operates on a 24/7 shift basis covering day and night shifts, weekends, and Bank Holidays.

Job Responsibility:

Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways
responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained
work closely and collaboratively with the Operations team and other key stakeholders within TUI.

Requirements:

Proven experience within a fast-paced operational environment
experience of working with policy and or legislative agreements
a creative problem solver, able to consider alternatives and arrive at a logical decision
comfortable with ambiguity and working under pressure in a reactive environment
previous experience in a customer service based role
process and detail orientated with excellent organisational skills
strong inter-personal and excellent communication skills with the ability to influence
ability to work as part of a team
an enthusiastic ambassador of change who makes suggestions for improvement
experience of the Airline/Aviation industry or a keen interest in this would be highly regarded.

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
dynamic working environment
access to the TUI Learning Hub
opportunities to work on global projects and teams
support for local charity and sustainability initiatives.

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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