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Assists in the execution of property events with a seamless turnover from sales to operations and back to sales. Verifies the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.
Job Responsibility:
Assists in the execution of property events
Verifies the team meets the brand’s target customer needs
Ensures employee satisfaction
Focuses on growing event revenues
Maximizes the financial performance of the department
Assists in the development and implementation of property-wide strategies
Reviews scheduled events and troubleshoots potential challenges/conflicts
Appriases the property of all groups that will impact property operations
Assists with the monitoring of event planning team
Assists in the execution of brand service initiatives in event management areas
Consults with customers to determine objectives and requirements for events
Works directly with high profile and high revenue groups
Displays leadership in guest hospitality
Communicates vision for service delivery in Event Management
Manages customer budgets
Champions all standards, policies and procedures
Interacts with guests to obtain feedback
Responds to and handles guest concerns
Empowers employees to provide excellent customer service
Establishes guidelines for employee expectations
Encourages calculated risk-taking
Develops working relationships with outside vendors
Creates an atmosphere that meets or exceeds guest expectations
Works with Human Resources to ensure compliance with laws and regulations
Ensures regular communication in event operations
Requirements:
High school diploma or GED
3 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in event management, food and beverage, sales and marketing, or related professional area
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