Assistant Director of Guest Service, Marriott Bonvoy

Assistant Director of Guest Service

Marriott Bonvoy

Location:

Italy, Roma

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Job Responsibility:

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Requirements:

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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