Assistant Director of Sales / Senior Sales Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

Hong Kong, Hong Kong

Category:

Sales

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Provides support for sales activities for larger, more complex accounts. Monitors and manages against team booking goals and makes recommendations on booking goals of direct reports. Creates opportunities to grow the account base through customer interactions.

Job Responsibility:

Leads and manages all day-to-day activities related to the sales function
Focus on building long-term, value-based customer relationships
Monitors and manages against team booking goals
Creates opportunities to grow the account base through customer interactions
Works with sales leader to ensure understanding of sales strategy
Assists with the development and implementation of promotions
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Monitors all day to day activities of direct reports
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Assists Revenue Management with completing accurate six period projections
Reviews guest satisfaction results to identify areas of improvement
Develops and manages relationships with key stakeholders, both internal and external
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Utilizes all available on the job training tools for employees
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the brand’s Customer Service Standards and property’s Brand Standards

Requirements:

Leads and manages all day-to-day activities related to the sales function
Focus on building long-term, value-based customer relationships
Monitors and manages against team booking goals
Creates opportunities to grow the account base through customer interactions
Works with sales leader to ensure understanding of sales strategy
Assists with the development and implementation of promotions
Provides positive and aggressive leadership to ensure maximum revenue potential
Recommends booking goals for sales team members
Monitors all day to day activities of direct reports
Participates in sales calls with members of sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked
Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals
Assists Revenue Management with completing accurate six period projections
Reviews guest satisfaction results to identify areas of improvement
Develops and manages relationships with key stakeholders, both internal and external
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Ritz-Carlton Global Sales Organization Managers and accounts
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests to obtain feedback on quality of product, service levels, execution against contract and overall satisfaction
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Utilizes all available on the job training tools for employees
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Executes and supports the brand’s Customer Service Standards and property’s Brand Standards

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Director of Sales / Senior Sales Manager