Assistant Director of Security and Safety, Marriott Bonvoy

Assistant Director of Security and Safety

Marriott Bonvoy

Location:

United States, San Antonio

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

62000.00 - 89000.00 USD / Year

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Job Description:

Assists the Director of Loss Prevention in managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

Job Responsibility:

Assists the Director of Loss Prevention in managing the daily functions of the department
Maintains logs, certifications, and documents required by law and Standard Operating Procedures
Trains staff in established emergency procedures and implements accident and fire prevention procedures
Supervises security staff to effectively monitor and protect property assets
Handles complaints, settling disputes, and resolving grievances and conflicts
Implements action plans to monitor and control risk
Reports any procedure violations to the Director of Loss Prevention and appropriate management
Strives to improve service performance
Celebrates successes and publicly recognizes the contributions of team members
Communicates critical information to Loss Prevention officers
Encourages and builds mutual trust, respect, and cooperation among team members
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Handles guest problems and complaints effectively
Interacts with guests to obtain feedback on product quality and service levels
Assists in maintaining required OSHA programs and statistical data
Assists in the management of claims by ensuring proper procedures are followed and documented
Certify security staff in first aid and CPR
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others
Trains security staff to effectively monitor and protect property assets
Trains staff on proper patrol procedures
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Requirements:

High school diploma or GED
4 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
2 years experience in the security/loss prevention or related professional area

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off (including sick leave where applicable)
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account (except for positions based out of or performed in Hawaii)
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits
Other life and work wellness benefits
May include other incentives such as stock awards and deferred compensation plans

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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