Assistant Event Operations Manager, Marriott Bonvoy

Assistant Event Operations Manager

Marriott Bonvoy

Location:

United States, Dallas

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

25.00 - 26.92 USD / Hour

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Job Description:

The Assistant Event Operations Manager is responsible for communicating service needs, managing event operations, leading teams, and ensuring customer satisfaction. The role involves managing banquet and event services, coordinating with various teams, maintaining brand standards, and providing exceptional customer service. The candidate will also train staff, participate in meetings, and assist in human resource activities.

Job Responsibility:

Communicates service needs to chefs and stewards throughout functions
Totals charges for group functions, and prepares and presents checks to group contacts for payment
Verifies banquet rooms, restaurants, and coffee breaks are ready for service
Verifies proper centerpieces are displayed on every table
Inspects the cleanliness and presentation of all china, glass, and silver prior to use
Checks in with guests to verify satisfaction
Sets tables according to type of event and service standards
Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Maintains cleanliness of work areas throughout the day
Supports compliance with brand standards and legal obligations
Supports and leads shift teams to provide consistent, high quality service
Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings
Communicates performance expectations and trains staff in processes
Assists more senior managers in completion of financial and administrative duties
Strives to continually improve guest/event and employee satisfaction and maximize financial performance

Requirements:

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills

Nice to have:

Experience running a shift
scheduling
Performance Manage PAF's
Problem Solving
Running Day-to-Day Operation
Hospitality Skills

What we offer:

Bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
Accrued paid time off
Life insurance
Group disability insurance
Travel discounts
Adoption assistance
Paid parental leave
Health savings account
Flexible spending accounts
Tuition assistance
Pre-tax commuter benefits

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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