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The Assistant Event Operations Manager ensures that all events are executed flawlessly by coordinating team efforts, maintaining compliance with standards, and providing exceptional customer service. Responsibilities include managing meeting and event spaces, delegating tasks, leading teams, scheduling staff, and maintaining inventory. This position requires prior experience in hospitality, team management, and a focus on delivering quality and customer satisfaction.
Job Responsibility:
Verifies meeting and event rooms/space are set according to event documentation
Leads shifts and actively participates in the servicing of events
Ensures compliance with standards, policies, and procedures
Attends and participates in pertinent meetings
Communicates critical information to relevant teams
Manages departmental inventories and orders supplies
Schedules employees to ensure shift coverage
Handles guest problems and complaints
Participates in employee performance appraisal processes
Coaches and mentors team members.
Requirements:
High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.
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