Assistant Events Manager, Marriott Bonvoy

Assistant Events Manager

Marriott Bonvoy

Location:

Indonesia, Jakarta

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity and ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
greets customer during the event phase and hands-off to the Event Operations team for the execution of details
ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill
manages group room blocks and meeting space for average to large-sized assigned groups
identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions
acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event)
participates in customer site inspections and assists with the sales process as necessary
performs other duties as assigned to meet business needs
delivers excellent customer service throughout the customer experience and encourages the same from other employees
coordinates and communicates event details both verbally and in writing to the customer and property operations
works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
interacts with guests to obtain feedback on product quality and service levels
facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc)
assists in the sales process and revenue forecasting for customer groups
up-sells products and services throughout the event process
forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups
reviews comment cards and guest satisfaction results with employees
observes service behaviors of employees and provides feedback to individuals and/or managers
assists in the development and implementation of corrective action plans

Requirements:

High school diploma or GED
experienced (1 – 2 years of experience) in the event management or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
at least 1 year experience in the event management or related professional area required

What we offer:

Equal opportunity employer
diverse workforce
inclusive, people-first culture

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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