Assistant Events Operations Manager, Marriott Bonvoy

Assistant Events Operations Manager

Marriott Bonvoy

Location:

Australia, Gold Coast

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

Job Responsibility:

Manages departmental inventories and assets including par levels and maintenance of equipment
Conducts monthly department meetings with the Banquet captains and employees
Maintains attendance log for banquet employees
Maintains and enforces established sanitation levels
Adheres to and reinforces all standards, policies, and procedures
Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores
Orders supplies for the department
Uses banquet beverage records to guide banquet beverage supervisor in controlling liquor costs
Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction
Schedules banquet service staff to forecast and service standards
Attends and participates in all pertinent meetings
Leads shifts and actively participates in the servicing of events
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Interviews and hires Banquet captains and employees with appropriate skills
Supports a departmental orientation program for employees
Communicates and executes departmental and property emergency procedures

Requirements:

2 years experience in the event management, food and beverage, or related professional area
Displays high grooming standards
Effective customer service skills and ability to think outside the box
Proven leadership abilities creating environments where associates can have fun, take pride in their work and reach their potential
Experience in a 5-star environment, either a large hotel or convention centre in a similar supervisory or leadership role within a fast-paced environment is desirable

What we offer:

Unlimited strategic development and career opportunities
Generous accommodation and food and beverage discounts including all properties within the Marriott International group
Recognition programs to keep you motivated
The best hotel training opportunities provided
Wellbeing and mindfulness programs to ensure you stay healthy

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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