Assistant Front Desk Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

United Arab Emirates, Dubai

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

Job Responsibility:

Ensure smooth check-in and check-out of all guests
Maintain good working relationship with all hotel departments
Supervise guest registration and all relevant registration details required by the UAE law
Identify and resolve guests problems efficiently
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback
Be security conscious at all times and act as Manager of Duty
Identify guest service shortages and recommend improvements accordingly
Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
Report to work on time with proper uniform
Develop knowledge about frequent guests and their special requests and needs
Utilizing all available resources, follow up on previous shift requests and pending issues
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills
At all times strive to represent Marriott in the most professional, courteous manner
Be able to perform any additional scope of duties if requested by the Management

Requirements:

Be familiar with Hotel services, operational hours and ongoing promotions
Have a thorough knowledge of JW Marriott Marquis Dubai products and services
Be fully aware of the Marriott Brand standard compliance requirements for all front office sections
Maintain good working relationship with all hotel departments
Have a good knowledge of local area and surrounding facilities
Check House Count to establish selling strategy for the shift
Ensure daily all forms of communication are used to full capacity
Demonstrate and promote quality awareness amongst front office team
Ensure smooth check-in and check-out of all guests
Be fully aware of Credit Policy and supervise compliance
Have thorough knowledge of operational requirements for the front desk area
Be familiar and promote Marriott Bonvoy Program
Have a thorough knowledge on virtual concierge
Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software
Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations
Support and practice Empowerment within front office
Ensure that each associate has a development plan and trained accordingly
Be able to work various shifts around the business needs
Identify and resolve guests problems efficiently
Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback
Have a thorough knowledge of all Emergency Procedures
Supervise guest registration and all relevant registration details required by the UAE law
Assuring that all front desk associates are continually updated with hotel rates, packages and discounts
Be security conscious at all times and act as Manager of Duty
Identify guest service shortages and recommend improvements accordingly
Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
Report to work on time with proper uniform
Develop knowledge about frequent guests and their special requests and needs
Utilizing all available resources, follow up on previous shift requests and pending issues
Be flexible according to the business need
Have an excellent approach to customer service
Have strong organizational skills
At all times strive to represent Marriott in the most professional, courteous manner
Be able to perform any additional scope of duties if requested by the Management

Nice to have:

Strong organizational skills
Excellent approach to customer service
Flexibility according to business needs

What we offer:

Accommodation
Meals on duty
Transportation
World class training and development
Recognition programs
Discounted accommodation in over 8,000 hotels all over the world
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance
Amazing support to ensure you have all the tools you require to complete your day-to-day tasks

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Front Desk Manager