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Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Job Responsibility:
Assists the Front Office Manager in administering front office functions
Supervises staff on a daily basis
Ensures guest and employee satisfaction
Maximizes financial performance of the department
Manages day-to-day operations
Handles complaints and resolves conflicts
Improves service performance
Ensures compliance with Front Office policies
Functions in place of the Front Office Manager in his/her absence
Requirements:
High school diploma or GED
2 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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