Assistant Guest Experience Manager, Marriott Bonvoy

Assistant Guest Experience Manager

Marriott Bonvoy

Location:

Spain, Barcelona

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.

Job Responsibility:

Manage Guest Relations functions
Monitor daily guest feedback and identify trends
Communicate trends to resort leaders
Develop action plans to address guest issues
Ensure exceptional customer service
Conduct human resource activities
Perform special projects as designated

Requirements:

High school diploma or GED
1 year experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Nice to have:

Experience in luxury hospitality
Strong interpersonal and communication skills
Leadership and coaching abilities

What we offer:

Opportunity to work in a luxury hospitality environment
Professional development and training
Inclusive and diverse workplace culture

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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