Assistant Guest Relations Manager, Marriott Bonvoy

Assistant Guest Relations Manager

Marriott Bonvoy

Location:

United Arab Emirates, Dubai

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Assistant Guest Relations Manager at Lapita Dubai Parks and Resorts Autograph Collection is responsible for ensuring a seamless guest experience by managing check-ins, guest accounts, and addressing service needs. The role also involves assisting in employee training and development, maintaining company standards, and ensuring guest satisfaction.

Job Responsibility:

Process all guest check-ins
Verify guest identity and form of payment
Assign rooms and activate/issue room keys
Set up accurate guest accounts
Enter Marriott Rewards information
Ensure rates match market codes
Secure payment prior to issuing room keys
Verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests
Follow up to ensure requests have been met
Process all payment types, vouchers, paid-outs, and charges
Balance and drop receipts
Count and secure bank at beginning and end of shift
Obtain manual authorizations
Follow all Accounting procedures
Notify Loss Prevention/Security of any guest reports of theft
Assist management in training, evaluating, counseling, motivating, and coaching employees
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
Develop/maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to employee concerns
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure personal appearance is clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Ensure adherence to quality standards
Enter and locate information using computers/POS systems
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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