Assistant Guest Service Center Manager, Marriott Bonvoy

Assistant Guest Service Center Manager

Marriott Bonvoy

Location:

Indonesia, Bali

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Assistant Guest Service Center Manager at The Ritz-Carlton Bali will ensure the delivery of the 'Gold Standards' of The Ritz-Carlton, providing exceptional luxury service. Responsibilities include coordinating communications, managing guest services, and supporting team operations. The role requires a Bachelor's degree, at least 2 years of related work experience, and less than 1-year supervisory experience.

Job Responsibility:

Coordinate, direct, and ensure telephone, fax, and modem lines are installed, maintained, and dismantled correctly
Process guest check-ins, check-outs, room assignments, reservations, and cancellations
Block rooms
activate keys
Set up guest accounts
verify/adjust billing
secure payment
Operate telephone switchboard station
assist with all calls/requests
relay messages
Test communications equipment
Create, review, maintain, print, and compile logs/documentation/reports
Assist in obtaining guest/VIP information
Open doors and assist guests/visitors
Coordinate calls/E-mails/deliveries to meet guests’ needs
Open and close Business Center
Dispatch bell/valet staff
Process accounts payable
Review departmental productivity reports, payroll forecasts, and revenue postings
Monitor and maintain inventory of equipment/supplies
Notify Loss Prevention/Security of theft/unwelcome persons
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure appearance is clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge guests
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak using clear and professional language
prepare/review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships
support team to reach common goals
listen and respond appropriately to concerns
Ensure adherence to quality standards
Visually inspect tools, equipment, or machines
Enter and locate information using computers/ POS systems
Reach overhead and below the knees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Stand, sit, or walk for an extended period of time
Perform other reasonable job duties as requested by Supervisors

Requirements:

Bachelor's degree from accredited university or college
At least 2 years of related work experience
Less than 1-year supervisory experience

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Empowerment to be creative, thoughtful, and compassionate
Inclusive, people-first culture
Commitment to non-discrimination on any protected basis

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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