Assistant Housekeeping Manager, Marriott Bonvoy

Assistant Housekeeping Manager

Marriott Bonvoy

Location:

Canada, Toronto

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

69000.00 - 82000.00 CAD / Year

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Job Description:

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility:

Ensures knowledge and understanding of OSHA regulations are up to date
Oversees all lost and found procedures
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Understands and complies with loss prevention policies and procedures
Ensures all employees have proper supplies, equipment and uniforms
Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures
Assists in supervising an effective inspection program for all guestrooms and public space
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary
Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
Handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees
Empowers employees to provide excellent customer service within guidelines
Supports training initiatives for all current and new employees
Participates as needed in the investigation of employee accidents
Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress
Coaches, counsels and encourages employees
Manages payroll administration
Observes service behaviors of employees and provides feedback to individuals
continuously strives to improve service performance
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
Communicates areas in need of attention to staff and follows up to ensure understanding
Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills
Handles employee progressive disciplinary procedures as required
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance
Supervises the Housekeeping shifts including 'breaking out the house'
Sets a positive example for guest relations
Participates in the employee performance appraisal process, giving feedback as needed

Requirements:

High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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