Assistant Loss Prevention Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

Thailand, Phuket

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Assistant Loss Prevention Manager at Le Meridien Phuket Beach Resort is responsible for ensuring the safety and security of the property, guests, and employees. This role involves patrolling the property, conducting emergency drills, monitoring CCTV and alarm systems, handling emergencies, and maintaining confidentiality. The position requires physical ability to perform tasks such as lifting, carrying, and moving through confined spaces. The ideal candidate will have at least 2 years of related work experience and 1 year of supervisory experience. The role also involves assisting management in training and coaching employees, ensuring compliance with company policies, and providing exceptional guest service.

Job Responsibility:

Patrol all areas of the property
secure rooms
assist guests with room access
Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit
Monitor Closed Circuit Televisions and alarm systems
Authorize, monitor, and document access to secured areas
Assist guests/employees during emergency situations
Respond to accidents, contact EMS or administer first aid/CPR as required
Gather information and complete reports
Maintain confidentiality of reports/documents
Defuse disturbances
Resolve safety hazard situations
Handle interruptions and complaints
Escort unwelcome persons from the property
Ensure compliance with alcoholic beverage control laws
Call for assistance using proper code responses
Provide proper paperwork to employees
Assist management in training, motivating, and coaching employees
Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience
At least 1 year of supervisory experience
Ability to patrol property, secure rooms, assist guests, conduct emergency drills, monitor CCTV and alarm systems, handle emergencies, and maintain confidentiality
Physical ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and over 75 pounds with assistance
Ability to move through narrow, confined, or elevated spaces
Ability to stand, sit, or walk for extended periods
Ability to perform tasks requiring fine motor skills and hand-eye coordination

Nice to have:

Curiosity and creativity
Appreciation for connecting with like-minded guests
Deep desire to create memorable experiences

What we offer:

Inclusive, people-first culture
Commitment to non-discrimination
Opportunities for career growth within Marriott International

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Assistant Loss Prevention Manager