Job Description:
The Assistant Loss Prevention Manager is responsible for patrolling all areas of the property, securing rooms, assisting guests with room access, conducting emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. The role also involves monitoring Closed Circuit Televisions and alarm systems, authorizing, monitoring, and documenting access to secured areas, assisting guests/employees during emergency situations, responding to accidents, contacting EMS or administering first aid/CPR as required, gathering information and completing reports, maintaining confidentiality of reports/documents, releasing information to authorized individuals, defusing disturbances in accordance with company policies and procedures, resolving safety hazard situations, handling all interruptions and complaints, escorting unwelcome persons from the property, ensuring compliance with alcoholic beverage control laws, calling for assistance using proper code responses, and providing proper paperwork to employees. The Assistant Loss Prevention Manager also assists management in training, motivating and coaching employees, serves as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process, follows all company policies and procedures, reports accidents, injuries, and unsafe work conditions to manager, completes safety training and certifications, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, protects company assets, welcomes and acknowledges all guests according to company standards, anticipates and addresses guests’ service needs, thanks guests with genuine appreciation, speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, answers telephones using appropriate etiquette, develops and maintains positive working relationships with others, supports team to reach common goals, listens and responds appropriately to the concerns of other employees, ensures adherence to quality expectations and standards, reads and visually verifies information in a variety of formats, visually inspects tools, equipment, or machines, enters and locates work-related information using computers and/or point of sale systems, moves at a speed required to respond to work situations, stands, sits, or walks for an extended period of time or for an entire work shift, moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance, grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination, moves through narrow, confined, or elevated spaces, moves over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps, reaches overhead and below the knees, including bending, twisting, pulling, and stooping, and performs other reasonable job duties as requested by Supervisors.
