Assistant Manager – Food and Beverage Operations

• Leads daily Front Desk, Housekeeping, or Guest Services shift operations
• Assists in supervising an effective inspection program for all guestrooms and public space
• Opens and closes restaurant, bar, or food and beverage outlet shifts
• Supervises operations for all related areas in the absence of Director or Manager
• Ensures meeting and event rooms/space are set according to event documentation and customer requirements
• Leads shifts and actively participates in the servicing of events
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
• Supports management of departmental inventories and assets including par levels according to budget and business levels
• Manages to achieve or exceed budgeted goals
• Responsible for daily and cumulative financial performance
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals
• Understands the impact of Operations on the overall hotel financial goals and objectives
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of Operations departments and teams
• Verifies accuracy of room rates to maximize revenue opportunities
• Works effectively with the Engineering department on guest room, restaurant, or event space maintenance needs
• Ensures knowledge and understanding of OSHA regulations are up to date
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results
• Participates in the development and implementation of corrective action plans
• Encourages employees to provide excellent customer service within guidelines
• Handles guest problems and complaints, seeking assistance from supervisor as necessary
• Interacts with guests to obtain feedback on product quality and service levels
• effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary
• Meets and greets guests
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
• Understands night audit procedures and being able to comprehend and utilize reports as necessary
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews
• Supports training when appropriate
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
• Schedules employees to ensure shift coverage and meet business demands and productivity goals

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
• If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area
• Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills

Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills

Bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits