Assistant Manager - Information Technology, Marriott Bonvoy

Assistant Manager - Information Technology

Marriott Bonvoy

Location:

India, Bengaluru

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

Job Responsibility:

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope
Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations
Provides support to operations leaders for owner relations and negotiations on IT matters
Executes property internet support
Works with direct manager on vendor management and product development for the assigned market
Maintains status documentation
Strives to achieve balanced scorecard and goals
Monitors assigned company owned and managed offices
Meets with direct manager to provide updates on IT activities and business plans
Meets with business point of contact of each property
Assists with the activation of all potential properties within the cluster
Owns IT vendor relationship for properties in scope
Participates in the Talent Acquisition process
Verifies induction program for new associates
Trains associate(s) to provide backup coverage
Performs LPA’s on a timely basis
Verifies effective communication, training, and execution of all talent development programs
Develops a personal management style
Builds and maintains positive and effective relations with direct team members
Strives to remain informed on the most up to date knowledge regarding vendor activities
Notifies direct manager to put resources in place
Where assigned, delivers pilot phase early review/completion/recommendation report
Maintains IT inventory for the assigned properties/offices in cluster
Manages cluster IT Agreements for assigned properties
Verifies cluster associates are treated appropriately
Verifies the execution and tracking of rollouts on a timely basis
Compiles, seeks approval, monitors, and strives to meet operating budgets
Verifies resources assigned to IT escalation and tracking processes are effective
Monitors flow of issue management
Implements cluster best practices
Implements cluster IT policies and procedures
Attends IT Education Calls
Verifies planning and accomplishment of technology disaster and contingency plan testing
Completes other reasonable duties as requested by leadership

Requirements:

Hotel or Hospitality Management education, awareness of global hospitality technology trends
Experience in assignments at international locations
Back of the house and guest facing operational and technical experience with hospitality management systems
Minimum 3 years in an Associate Supervisory role
OR Bachelor’s degree level or equivalent
Minimum 2 years project management experience
Proven negotiation skills

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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