Assistant Outlet Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

Indonesia, Labuan Bajo

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Assistant Outlet Manager will assist in the daily supervision of restaurant operations, including menu planning, maintaining sanitation standards, and assisting servers and hosts during peak meal periods. The role involves handling employee questions and concerns, monitoring employee performance, and providing feedback. The manager will also ensure compliance with restaurant policies, manage to achieve or exceed budgeted goals, and interact with guests to obtain feedback on product quality and service levels. The position requires a high school diploma or GED with 4 years of experience in the food and beverage or culinary field, or a 2-year degree in a related major with 2 years of experience. The role is based at TA AKTANA A Luxury Collection Resort & Spa in Labuan Bajo, Indonesia.

Job Responsibility:

Assist in the daily supervision of restaurant operations
Assist with menu planning
Maintain sanitation standards
Assist servers and hosts on the floor during peak meal periods
Handle employee questions and concerns
Monitor employees to ensure performance expectations are met
Provide feedback to employees based on observation of service behaviors
Supervise restaurant and related areas in the absence of the Director of Restaurants or Restaurant Manager
Participate in department meetings
Ensure all employees have proper supplies, equipment, and uniforms
Communicate issues regarding food quality and service levels to Chef and Restaurant Manager
Ensure compliance with all restaurant policies, standards, and procedures
Monitor alcohol beverage service in compliance with local laws
Manage to achieve or exceed budgeted goals
Perform all duties of restaurant employees and related departments as necessary
Open and close restaurant shifts
Interact with guests to obtain feedback on product quality and service levels
Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met
Encourage employees to provide excellent customer service within guidelines
Handle guest problems and complaints
Strive to improve service performance
Set a positive example for guest relations
Assist in the review of comment cards and guest satisfaction results with employees
Meet and greet guests
Supervise on-going training initiatives
Use all available on-the-job training tools for employees
Communicate performance expectations in accordance with job descriptions for each position
Coach and counsel employees regarding performance on an on-going basis
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyze information and evaluate results to choose the best solution and solve problems
Recognize good quality products and presentations

Requirements:

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

Nice to have:

Appreciation for evocative storytelling
Keen interest and passion for destination's heritage
Desire to deliver genuine, personalized, and anticipatory hospitality

What we offer:

Inclusive, people-first culture
Commitment to non-discrimination
Opportunity to work in a diverse workforce
Opportunity to work in a global team
Opportunity to deliver genuine, personalized, and anticipatory hospitality

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Assistant Outlet Manager