This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests’ relationship and trust, conduct effective training for associates.
Job Responsibility:
Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs
Responsible for the outlet’s profit and loss statement with Restaurant Manager
Responsible for department’s controllables in relation to revenue with Restaurant Manager
Responsible for asset management of outlet and facilities
To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them
Responsible for all accounting and billing procedures in the outlet
Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager
Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager
Ensure efficient management and supervisory scheduling
Represent the outlet in all day to day operational needs
Enforce operating standards/use records and to change, update and improve on a regular basis
Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly
Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly
Responsible and maintain safety and hygiene standards in the outlet at all times
Responsible for the execution of all associate reviews and appraisals in a professional and timely manner
Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage
Train, supervise, coach and counsel associates when necessary
Always update and maintain all SOP’s and LSOP’s
Conduct preventive maintenance inspection on a monthly basis
Promote inter-departmental relations through open communication channels
Practice “open door” policy in handling associates
To be aware of the competitors in the market and complete a competition analysis on a quarterly basis
Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc
Attend the following meetings together or in the absent of the Restaurant Manager: Weekly Food & Beverage meeting, Fortnightly Leadership meeting
Conduct the following meetings together or in the absent of the Restaurant Manager: Conduct Weekly Team Meeting, Conduct daily/weekly menu class
Use Total Quality Management as a way of improving standards and service for our guests and internal customers
Lead by example, adopting a “hands on” approach in order to motivate our associates to excel
Understand Marriott Core Values and always ensure the well-being of an associates
Comply with any reasonable request by an Executive Committee Member
Practise Marriott’s Principles of Hospitality at all times
Don’t expect – inspect
Be an optimistic team player and always have a “Can Do Attitude” or “Going the Extra Miles”
Cash/Bank Handling: Process all payment methods in accordance with Accounting procedures and policies, Follow property control audit standards and cash handling procedures (e.g., blind drops), Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank, Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times, Transport bank to/from assigned workstation, following security procedures, Set up and organize cashier workstation with designated supplies, forms, and resource materials
and maintain cleanliness of workstation at all times
Any other duties as may be assigned from time to time
Requirements:
Minimum O levels education
At least 3 years of relevant experience in a Chinese restaurant with supervisory skills
Great knowledge in handling Chinese menu and pricing
Excellent communication & interpersonal skills
Service oriented
Able to start work within short notice period
What we offer:
Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers, luxury environment with a focus on holistic well-being
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